Overview

Trendy Hat LLC offers a 30-day refund policy for unused, undamaged hats in their original condition and packaging. Returns must be initiated within 30 days of delivery. After this period, we cannot offer full refunds or exchanges.

Eligibility for Returns

To qualify for a return, your hat (whether snow cap, sun hat, beanie, fedora, or other styles) must:
  • Be unused with no signs of wear (e.g., stains, odors, misshaping, or removed tags).
  • Be in its original packaging with all tags attached.
Non-returnable items include:
  • Final sale items marked “Non-Returnable”.
  • Hats damaged due to improper care or use.
  • Gift cards (if applicable).

Required Documentation

A receipt or proof of purchase (e.g., order confirmation email) is required to process your return.

Return Process

  1. Email cap@trendyhat.online within 30 days of delivery, including your order number and reason for return.
  2. Wait for our team to issue a Return Authorization (RA) number via email.
  3. Ship the item(s) to:
     

    Trendy Hat LLC

     

    4817 Mocha Ln

     

    Raleigh, NC 27616-7763

     

    USA

  4. Include the RA number and a copy of your proof of purchase in the package.
Do not send items to the manufacturer—returns must be sent to the address above.

Partial Refunds

Partial refunds may be granted in the following cases:
  • Hats returned without original packaging.
  • Items with minor signs of use (assessed at our discretion).
  • Returns initiated more than 30 days after delivery.

Refund Processing

Once your returned item is received and inspected:
  • We will email you to confirm receipt and notify you if your refund is approved or rejected.
  • Approved refunds are processed within 5–7 business days, with credits applied to your original payment method.

Late or Missing Refunds

If you haven’t received your refund:
  1. Check your bank account or credit card statement (processing times vary by institution).
  2. Contact your credit card company or bank to inquire about processing delays.
  3. If issues persist, email cap@trendyhat.online for assistance.

Sale Items

Only regularly priced hats are eligible for refunds. Sale items marked “Final Sale” cannot be returned or refunded.

Exchanges

We replace hats only if they are defective or damaged upon arrival. To request an exchange for the same item:
  1. Email cap@trendyhat.online with photos of the defect/damage and your order number.
  2. Follow the return instructions provided, and we’ll ship a replacement once the damaged item is received.

Gift Returns

  • If the hat was marked as a gift and shipped directly to you, you’ll receive store credit equal to the item’s value once the return is processed.
  • If the gift was shipped to the purchaser (who then gave it to you), refunds will be issued to the original buyer.

Return Shipping Costs

  • You are responsible for return shipping fees unless the return is due to our error (e.g., defective item, wrong size shipped).
  • Original shipping fees are non-refundable. If a refund is approved, return shipping costs will be deducted from the total refund amount.
For high-value items, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned items.

Need Help?

Contact us at cap@trendyhat.online with questions about returns or refunds.